Privacy policy
Last updated · January 2026
What we collect
Account and order information you give us (name, email, shipping address, model registered) and basic device data when you visit aviva-appliances.com (IP, browser, pages viewed).
How we use it
To fulfil orders, honour warranties, route service requests and improve the site. We do not sell personal information. Marketing emails are opt-in only and easy to unsubscribe.
Cookies
We use a small set of strictly necessary cookies plus optional analytics cookies. You can refuse non-essential cookies from the banner without breaking the site.
Sharing
Personal information is shared only with the partners we need to operate (payment processor, shipping carrier, authorized service technicians) under written confidentiality.
Your rights
Under Québec Law 25 and Canadian privacy law you can request access to, correction of, or deletion of your data. Email privacy@aviva-appliances.com — we respond within 30 days.
Retention
We keep order and warranty records for the duration of coverage plus 7 years for tax and accounting. Analytics data is aggregated after 26 months.